Job Description

Are you a people person with strong leadership skills? We're looking for a Head of HR to join our Operations department. Reporting to the Business Units Director, you'll be responsible for shaping our company culture and developing our most valuable asset - our employees. If you're passionate about creating a positive and engaging work environment, this could be the perfect role for you.

HR strategy and leadership:

• Develop and implement HR strategies that support the Group’s vision, mission, and growth objectives.
• Partner with the Group’s Board Members and Senior Management team, providing expert advice on people-related topics, ensuring alignment between people practices and business goals.
• Drive initiatives to enhance employee engagement, retention and productivity.
• Leader of the Commercial and Office Manager to ensure all HR administration tasks are executed accurately and timely. 

Talent acquisition and recruitment:

• Oversee and manage the recruitment process to attract top talent, ensuring a diverse and inclusive hiring strategy.
• Actively build a talent pipeline to ensure the business has contingency. 
• Develop and maintain strong relationships with recruitment agencies and other talent networks.
• Ensure the agency is positioned as an employer of choice within the digital marketing industry.

Employee engagement and culture:

• Foster a positive, inclusive, and high-performance culture that supports employee engagement and retention.
• Design and implement employee engagement programs, including recognition, feedback, and team-building initiatives.
• Act as a trusted advisor to employees and leadership on all matters related to company culture, employee relations, and well-being.

Performance management and development:

• Lead the development of performance excellence to drive accountability, feedback, and employee development.
• Implement training and development initiatives to enhance the skills and capabilities of staff.
• Support line managers with succession planning and carrying out skills gap analysis.
• Promote a continuous learning environment and career progression opportunities for employees.

Compensation and benefits:

• Oversee compensation and benefits schemes to ensure they are competitive, fair, and aligned with industry standards.
• Manage payroll, bonuses, and benefits administration in accordance with UK regulations.
• Conduct annual reviews of compensation packages to ensure market competitiveness.

Compliance and best practice:

• Ensure that all HR practices and processes comply with UK employment law and relevant regulations.
• Stay updated on HR trends, best practices, and legal requirements, incorporating these into the agency’s policies and procedures.
• Highlight potential risks with employment law updates and options to mitigate or minimise disruption to the business.
• Manage the employee lifecycle, including onboarding, disciplinary processes, and exits.

HR systems and reporting:

• Oversee HR systems and technology to streamline processes and improve efficiency.
• Develop and maintain key HR metrics to monitor and report on key people data; performance, turnover, engagement, and other relevant data.

Senior Management Team Responsibilities:

• Executing business strategy and operational decisions as directed by the Board.
• Ensure SMT priorities are aligned to overall board priorities.
• Nimbleness -quick thinking, agile and adaptable.  Ability to adjust to changing/challenging circumstances. 
• Challenge each others thinking.
• Peer review all recommendations before they are brought to the board for approval.

Skills and Knowledge:

• Strong understanding of UK employment law and best practices.
• Exceptional interpersonal and communication skills, with the ability to build relationships across all levels of the organisation.
• Experience in driving culture change and managing employee engagement initiatives.
• A strategic thinker who can align HR initiatives with the agency’s long-term goals.
• High level of confidentiality, professionalism, and emotional intelligence.
• Strong organisational skills with the ability to manage multiple projects simultaneously.
• You will demonstrate our Company values in your day to day interactions with team members and clients.
• Interpersonal skills – Clear and effective communicator. Provide feedback. Ability to actively listen to team members building trust. Resolve conflicts.