Account Coordinator, Direct Mail

Job Description

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Successful candidates will be responsible for:

• Providing high-quality project management across multiple initiatives at once; 

• Managing internal and client-facing schedules including building, real-time updates when changes are needed and ensuring deadlines are met. Responsible for knowing the status of all campaign projects and trafficking components according to deadlines and reporting during meetings;

• Coordinating and assisting with quality control for the creative review process for copy and art both internally and with the client, including edits and versioning copy as needed;

• Serving as point person for assigned production-related items: putting together spec sheets for print costs/bids and responsible for quality control of vendor proofs, setups, and insertion samples;

• Assisting with coordination, management, and follow-up of client calls;

• Scheduling client meetings and assisting in the preparation of meeting materials; 

• Providing timely and accurate responses to client requests (including but not limited to: meeting recaps and procedural requests);

• Communicating tactical details about projects to internal teams, vendors and clients;

• Supporting in achieving clients’ fundraising and engagement goals;

• Providing top-quality customer service to clients, contributing to day-to-day client satisfaction;

• Assisting in the creative process by scheduling writers, liaising with designers, tracking edits across stakeholders, contributing to brainstorming, conducting research, and scheduling kickoff meetings with clients; and

• Ensuring statistical reporting is accurate and timely through campaign data entry and quality control.

Must-have qualifications:

• One to three years of general work experience in a related field, including past internships and part-time work;

• Passion for good causes, whether nonprofit, candidate, or other;

• Excellent process management and linear thinking skills: planning, prioritizing, multi-tasking;

• Excels in attention to detail and quality control accuracy, including proofreading;

• Strong quantitative and logical reasoning skills, with working knowledge of basic statistics and Excel/Sheets formulas;

• Ability to juggle and multitask on multiple projects with myriad stakeholders in a deadline-driven environment;

• Strong written and oral communication skills;

• Ability to collaborate with colleagues internally and externally;

• Willingness to take initiative and use good judgment to resolve issues; and

• High proficiency in Microsoft (Excel, Word, PowerPoint) and Google, (Sheets, Docs, Slides).

Nice-to-have qualifications:

• Experience with a nonprofit, political organization, political campaign, or interactive marketing company is strongly preferred;

• Client management experience is a plus; and

• Background in direct mail communications, fundraising, and/or marketing, including a basic understanding of direct mail production processes.