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Freelance Contract Asap - on going
Are you passionate about social media, digital culture, and building meaningful connections online? We’re looking for a dynamic Community Management Specialist to become the voice of the brand across social platforms.
In this role, you’ll be at the heart of the conversation — engaging directly with communities, answering consumer questions, resolving customer concerns, and turning challenging interactions into positive brand experiences. From managing fast-moving social conversations to navigating negative sentiment with confidence and empathy, you’ll play a key role in shaping how audiences connect with the brand every day.
What you’ll be doing:
Delivering best-in-class community management across social platforms.
Engaging with audiences in real time and directing users to the right resources when needed.
Responding to customer questions, feedback, and complaints with professionalism and personality.
Managing sensitive or negative conversations and helping protect brand reputation online.
Monitoring trends, conversations, and emerging issues across digital channels.
Creating positive, engaging experiences that strengthen community trust and loyalty.
We’re looking for someone who thrives in fast-paced digital environments, understands online culture, and knows how to turn every interaction into an opportunity to build stronger relationships.
Candidates must be authorised to work in the U.K.