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Front of House****London, In Office
DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, our 4,000+ specialists deliver growth invention services across Brand & Media, Experience, Commerce, CRM, and Technology & Data. We’re 50|50 tech and marketing, partner-led, and first to move. Clients include Google, Lufthansa, Meta, eBay, and OpenAI. We have been certified B Corp and Climate Neutral since 2021.* *
JOB PURPOSE **
As the Front of House for DEPT® London, you'll act as the central point of contact in our office, ensuring exceptional service for both clients and Depsters.
Collaborating with our UK office team, you’ll cultivate an environment of warmth and inclusivity, fostering a sense of value for everyone.
We're seeking a personable and approachable individual with strong stakeholder management skills, who understands the importance of every task, no matter its size. Alongside front of house duties, you’ll also manage the office operations. The office space will be yours to manage so it is important that you take pride in your work and want to make the office look and feel the best that it can be.
KEY RESPONSIBILITIES
Front of House operations:
Maintain the smooth operation of the London office by managing client experience, hospitality orders and meeting room arrangements
Oversee & arrange post and courier services
Manage office supplies and procurement
Maintain office cleanliness and the look and feel of the space (e.g. emptying bins, restacking the dishwasher)
Work closely with the IT site support to report all issues with equipment
Share office information to all staff on a real-time basis
Be willing to train as a first aider and fire warden
Liaise and establish a good relationship with building reception and suppliers
Office Management tasks:
Support the People Team with office-related onboarding & offboarding tasks
Tracking office expenditure against budget
Maintain inventory of office furniture
Oversee and become the point of contact for our soft facility management providers such as plant maintenance, cleaners, etc
Work with the Office Experience Lead to maintain accurate records of contacts and certificates
Adhere and support sustainable practices across the London office in alignment with DEPT® BCorp certification
Office Culture tasks:
Help unify the UK, Ireland and Toronto teams to provide greater alignment across our offices to ensure a similar experience for staff with support on larger local events and team wide activities
Provide support to the Office Experience Lead when planning social and cultural activities for employees
Support with ad hoc projects and internal communication to the wider business **
THE ROLE**
Full-time role in the office 5 days a week
Mon-Thur: 8:30 - 17:30
Fri: 8:30 - 15:00
Flexibility on Friday appreciated (and offered) dependent on needs
WHAT WE ARE LOOKING FOR
Previous experience within an agency environment is desirable
Highly computer-literate with experience with G Suite
Excellent verbal and written communication skills
Superb organisational and multitasking skills
Discretion in handling confidential information
A service-oriented approach with excellent interpersonal skills
Ability to handle multiple tasks effectively in a fast-paced environment
Adaptability to shifting work priorities
Someone that is able to work flexibly
A conscientious work ethic**
WE OFFER**
An excellent salary based on experience and equal pay policies
Pension, free private healthcare, mental health support, and company sick pay scheme.
26 days paid holiday (plus UK Bank Holidays).
Refreshments are provided in the office all week, as well as drinks at 4 pm on a Thursday.
Help getting you to work with a season ticket loan and cycle to work scheme.
Enhanced family friendly policies to support new parents.
Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations.
Inspirational Talks, bringing the outside in with regular guest speakers and events.
Learning and Development, supporting your growth with continuous opportunities to learn and advance.
Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT®.
A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards.
Awesome clients. Whether big or small, local or global
** WHY DEPT®?**
We are a Growth Invention company built to help the world’s most ambitious brands grow faster. Operating at the intersection of technology and marketing, we create what is next by pioneering ideas, acting fast, and moving further because standing still just is not in our DNA.
We are drawn to people who stay curious, move with intent, and never stop inventing. Our culture runs on three values: better together, relentlessly curious, and get sh*t done. It is how we work, how we grow, and how we make things that matter.
At DEPT®, you will find the freedom to explore, the space to collaborate, and the trust to make a real impact for our clients, for each other, and for the world we are helping to build.
** DIVERSITY, EQUITY & INCLUSION **
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine.
We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.
Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.