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Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Global Senior Account Director
**Employment: **12-month FTC (maternity leave cover)
**Location: **Stockholm, Sweden (hybrid)
About the role:
You will play a critical leadership role in ensuring the account operates at the highest level of excellence, overseeing global campaign delivery, operational rigour, client servicing, and team performance. Acting as the connective layer between global strategy and regional execution, you will ensure consistency, efficiency, and quality across all outputs.
Working closely with senior client Global stakeholders, internal, regional and channel leads, you will drive day-to-day leadership of the account, ensuring all programmes are delivered on time, on brief, and to the highest standard, while continuously identifying opportunities to optimise, improve, and grow the partnership.
Reporting into the Managing Partner, you will also play a key role in shaping the future of the account, supporting transformation initiatives, strengthening operational foundations, and contributing to long-term growth.
What you will be doing:
1. Global Account Leadership & Client Management
Act as the senior day-to-day global lead for the account, ensuring consistent, high-quality client servicing across all markets and workstreams
Own senior client relationships across global campaign delivery, acting as a trusted and credible partner
Lead regular client engagements, including status meetings, operational reviews, and key planning sessions
Serve as a key escalation point for client challenges, ensuring issues are resolved quickly and effectively
Drive clarity, alignment, and confidence across all client interactions
2. Campaign Delivery & Operational Excellence
Oversee end-to-end delivery of global campaigns, ensuring seamless handovers, clear processes, and consistent execution
Own global campaign planning and forecasting, translating often ambiguous inputs into clear, actionable delivery plans
Ensure all timelines, milestones, and deliverables are met, proactively identifying and mitigating risks
Establish and maintain best-in-class operational processes to support scale, efficiency, and quality
Lead continuous improvement of workflows, identifying opportunities to optimise delivery across regions
Act as a primary escalation point for operational and delivery challenges across the global account
Proactively identify risks to delivery, timelines, or quality, and implement mitigation strategies
3. Commercial & Financial Management
Support the Managing Partner in driving strong commercial performance across the account
Oversee resource planning and financial tracking across global activity
Ensure accurate billing, invoicing, and financial processes are maintained
Review and approve scopes, estimates, and out-of-scope requirements where appropriate
Identify opportunities to drive efficiencies and unlock additional value
4. Performance, Reporting & Governance
Lead measurement and reporting frameworks, including MI and Global QBRs, performance tracking, and mid-year reviews
Ensure accuracy and integrity of account data, including timesheets and reporting outputs
Track account performance against KPIs and implement corrective action plans where required
Drive accountability and transparency across the global team
Maintain strong governance across all operational and delivery processes
5. Resource & Team Management
Oversee global resource allocation and capacity planning, ensuring work is distributed effectively across teams
Lead recruitment, onboarding, and team evolution in line with account needs
Support and develop senior team members, fostering a high-performance culture
Set clear expectations, standards, and ways of working across the account
Ensure the team is structured and operating to deliver against client expectations and future growth
6. Transformation & Optimisation
Partner with the Managing Partner and Global leadership to embed long-term transformation initiatives
Support the implementation of new processes, tools, and ways of working across the global account
Contribute to strengthening OLIVER’s position as a strategic partner to the client
What you need to be great in this role:
Experience & Capabilities
Significant experience leading complex, global client accounts within agency environments
Proven ability to manage large-scale campaign delivery across multiple markets and teams
Strong operational expertise, with the ability to build and optimise processes at scale
Experience in commercial management, including forecasting, scoping, and financial oversight
Ability to manage senior stakeholders and navigate complex organisational structures
Experience across integrated creative, content, and production environments
Strong understanding of global delivery models and multi-market operations
Skills & Behaviours
Highly organised, detail-oriented, and operationally strong
Excellent client management skills with the ability to build trust and credibility
Strong leadership presence with the ability to manage and motivate senior teams
Commercially aware with strong analytical and problem-solving skills
Confident communicator with clarity and precision
Proactive, solutions-focused, and calm under pressure
Ability to manage multiple priorities in a fast-paced, complex environment
Req ID: 16733
#LI-JP1 #LI-HYBRID #LI-DIRECTOR
Our values shape everything we do:
Be** Ambitious** to succeed
Be Imaginative to push the boundaries of what’s possible
Be Inspirational to do groundbreaking work
Be always learning and listening to understand
Be **Results-focused **** **to exceed expectations
Be actively pro-inclusive and anti-racist across our community, clients and creations
OLIVER,* **a part of the Brandtech Group, is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential, and individual differences are valued and respected. All applicants shall be considered for employment without regard to race, ethnicity, religion, gender, sexual orientation, gender identity, age, neurodivergence, disability status, or any other characteristic protected by local laws. *
* OLIVER has set ambitious environmental goals around sustainability, with science-based emissions reduction targets. Collectively, we work towards our mission, embedding sustainability into every department and through every stage of the project lifecycle.*