People Operations Lead

1 month from now
US > Philadelphia
People Operations

Job Description

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Role Highlights

  • Serve as Seer's People Partner (HRBP) across all business units, acting as a trusted advocate for your stakeholders. Build strong relationships with business unit leaders and employees alike, balancing empathy with sound guidance to ensure our people strategy aligns with business goals.

  • Handle Complex Situations with Judgment and Care: Own sensitive employee relations matters end-to-end - including conflict resolution, medical accommodations, leave cases, and legal partnerships - balancing fairness, empathy, and business priorities. Serve as the PX team's primary liaison to legal counsel.

  • Lead and Project Manage Org-Wide People Initiatives: Own complex, cross-functional programs from philosophy-setting through execution and communication. Advise on compensation strategy, own role transitions, maintain HR policies, and regularly brief the VP of People on organizational health, emerging themes, and recommended actions.

  • Own Learning & Development and Manager Enablement: Set the philosophy and roadmap for organizational learning. Build and facilitate content for our Lunch & Learn series and LMS (Seismic), design manager-specific and IC curricula, and translate organizational listening into actionable enablement experiences - workshops, lessons, and automation-assisted tools.

  • Lead Bi-Annual Performance Calibrations: Facilitate calibration sessions across business units, coaching leaders on consistency and fairness. Surface patterns to inform strategic recommendations and connect the dots between performance data, culture signals, and people priorities.

  • Manage and Develop the People Operations Team: Directly manage the People Operations Senior Associate with coaching, goal-setting, and growth support. Maintain working knowledge of all core PX programs - recognition, anniversaries, benefits, onboarding, offboarding - and own key broker and vendor relationships as needed.

  • Champion Culture and Engagement: Partner with the VP of People Experience on org-wide people initiatives. Regularly assess business unit health through conversations, feedback, and engagement data - surfacing opportunities for connection, belonging, and culture-building before they become gaps.

  • Innovate Through AI and Tooling: Proactively identify opportunities to streamline people workflows through technology. Build or commission AI-powered tools, automations, and Claude-based agents that remove friction for managers and team members at scale.

Essential Skills

  • Exceptional Emotional Intelligence: Your natural empathy and strong interpersonal skills make you an approachable, trusted advisor for employees at all levels of the organization.

  • Strategic, Human-Centered Problem Solving: You excel at balancing the people component of every decision with the broader organizational needs, creating solutions that benefit both the team and the business.

  • In-depth People and Organizational Insight: Your ability to read between the lines and pick up on unspoken dynamics allows you to act preemptively to support the team and address potential conflicts before they escalate.

  • Culture Leadership: You are passionate about cultivating a strong, values-driven culture that inspires engagement and commitment. Your creativity and energy help shape initiatives that reinforce belonging and shared purpose.

  • Exceptional Communication and Influence Skills: You know how to have tough conversations, provide constructive feedback, and inspire action through storytelling and clarity of vision.

  • Leverage AI and Automation for People Insights: Utilize AI-driven analytics to identify trends in employee engagement, retention, and performance. Use predictive insights to proactively address potential challenges and optimize people strategies.

  • Enhance Efficiency with AI-Powered Tools: Streamline HR processes such as feedback analysis, performance tracking, and talent development through AI-driven automation, freeing up time for strategic initiatives and high-impact coaching.

  • **Cross-Functional Platform Fluency: **Navigate and administer across core HR and learning platforms including Small Improvements, BambooHR, Athena, and Seismic. Capable of configuring and creating content within these systems, not just operating them.

  • Trend Synthesis and Strategic Recommendation: Connect signals from disparate conversations, data sources, and org-wide listening to surface performance gaps, cultural patterns, and systemic blockers, then translate those into concrete, actionable recommendations.

This might not be the right role for you if

  • You don't thrive in a fast-paced environment with frequent change.

  • You prefer highly structured, rule-based work over ambiguity 

  • You get uncomfortable having difficult conversations or driving conflict resolution 

  • You prefer to work within defined scope rather than proactively identifying gaps, building new tools, or taking ownership of problems before they're assigned to you

  • Your HR experience has been exclusively in large, corporate environments, our agency context requires a different kind of agility and resourcefulness

90 Day Goals

  • Built trusted relationships across all divisions and established yourself as a go-to people partner

  • Identified at least two opportunities to strengthen team connection, belonging, or culture — with action plans proposed

  • Delivered one leadership training or workshop focused on feedback, communication, or team motivation

  • Made at least one data-driven recommendation to improve retention, engagement, or team performance

  • Taken clear ownership of one cross-functional or org-wide project, with command of its status, stakeholders, and next steps

  • Built working knowledge of core PX programs and platforms

Benefits & Compensation

  • Total compensation for this role is $100,000-115,000

  • Your final offered compensation will be determined by your skills and experience  

  • Evaluation of comp at least once a year

  • Benefit highlights

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