THE ROLE
The Production Coordinator is a key role in our high-quality production of creative assets (including synopses, title cards, and artwork), ensuring zero-friction flow from queue management to seamless delivery. Positioned at the heart of our operations, you manage creative output -- from copy, to design, to AV -- through complex workflows, global resources, and automated systems, with unwavering quality standards.
You are the first line of defense against delays and communication breakdowns. This role demands a tech and data-smart mindset and the ability to thrive in real-time, high-stakes environments. You juggle competing priorities under pressure while maintaining the clear communication necessary to keep global teams aligned. You don’t just move tasks — you challenge, think ahead and identify opportunities for streamlining, ensuring our evergreen service delivery remains efficient, agile, and scalable. Your track record of success on creative production execution means that you’ve got great judgement and understanding of the context of creative at scale and the need to balance speed, quality to drive Opex and deliver flawless CX. You’re a high-potential executor who can hit the ground running.
This is an initial part-time engagement with real potential to grow as the project scales.
Scope of duties
Service-led communication with clients and global resources, ensuring total alignment on project status. Exercise expert judgment on communication channels (Slack, Email, Jira) to keep internal and external messaging targeted, streamlined, and noise-free.
Maintain oversight of workflow stages, identifying and dissolving bottlenecks before they impact delivery. Coordinate seamless hand-offs across "follow-the-sun" timezones to optimize 24h throughput. Act as the bridge between in-country and in-house teams, clearly communicating priorities and urgencies.
Act as the key point of contact for technical, asset, or scope queries, diagnosing and resolving issues with speed. Document recurring issues to inform long-term workflow optimizations for the Production Manager.
Perform rigorous in-platform checks to validate asset specifications, localization accuracy, and metadata completeness. Maintain rigorous data hygiene, ensuring every Jira ticket is the single source of truth with real-time metadata updates.
**SALARY **
$10/hour. Hours per week are part-time to start and will be confirmed ahead of the start date.
WORK AT WORDBANK
Join a team that collaborates with incredible clients on global creative production that ignites your ambition, fuels your creativity, and pushes your drive to new heights. You’ll show up as your true self, work with great people, and put your smarts to work.
OUR IMPACT
Built for marketing and creative localization at scale, we help global streaming brands reach and inspire users wherever they are in the world. We partner with our clients to deliver locally impactful creative that drives seamless UX and meaningful engagement. It’s our frame of mind that sets us apart – rooted in operational excellence, elevated by human creativity, and guided by triple bottom line standards of people, planet and profit.
OUR PEOPLE
As a certified B Corp and Investors in People Gold employer (top 16%), we're as serious about our people and planet as we are about performance. Human creativity drives everything we do, so we do everything we can to empower our people. Wordbankers live, work, and play globally, bringing their perspectives to help drive meaningful outcomes, contribute measurable value, and create the difference.
THE WORDBANK WAY
Self-motivated: Talent-dense teams that drive remarkable results
Freedom & responsibility: Empowered decision-making and ownership
Candid feedback: Open, timely feedback with positive intent accelerates growth
Global-first mindset: Global operations across 118 countries that produce creativity at scale
Agile & adaptive: Confidence to embrace change, iterate quickly, and pivot with purpose
Data-driven excellence: Informed decision-making that drives continuous optimization
Out-of-the-box mindset: Curiosity, innovation and optimization
CX-focused: Customer experience that’s functional, easy, and enjoyable
Clear communication: Precise, simple, direct, and easy to understand
Intelligent failure: Risk-taking, learning from mistakes, and openness about failure
Ready to create the difference?
Equal Opportunity Employer
Wordbank is an equal opportunity employer committed to building a diverse, inclusive team. We welcome all qualified candidates regardless of race, color, age, religion, gender identity, sexual orientation, disability status, or any other protected characteristic.