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To create a welcoming, professional first impression and assist all visitors and clients both in person and over the telephone.
Location: London
Reports to: Head Receptionist
Responsible for managing switchboard
Responsible for overseeing front of house, ensuring meeting rooms and reception are immaculate at all times
Meeting and greeting all visitors
Coordinates meeting room bookings
Liaising with Hospitality Assistant for catering requirements
Liaising with the IT team for meeting room support
Overseeing meeting rooms and client areas
Liaison with main building reception
Management of all equipment in reception area
**Core Skills: **** **
Consistently positive even under pressure
Self-starter with a hands-on approach
Proactively takes on the challenge of unfamiliar tasks
Actively participates in continual professional development
Acts with discretion, integrity and professionalism at all times
Is widely trusted and seen as direct and honest
Positive outlook, seen as committed and enthusiastic
Fully proficient level of competency of all mainstream software packages that are relevant to role
Shows initiative and adopts a proactive approach
Identifies issues and resolves promptly
Manages and prioritises workload effectively and seeks help when necessary
Successfully handles multiple tasks
** ****Team: **** **
Seen as a cooperative team player willing to resolve issues
Seen to go out of your way to help/support others and portray a can-do and helpful attitude
Participates in admin team meetings/events
Provides cover in the absence of team members
**Communication: **** **
Communicates effectively with colleagues, clients and suppliers
Demonstrates effective communication skills both written and verbal
Standards and Workflow:** **
Efficient and professional management of all incoming calls and ensuring they are connected to relevant person
Takes and delivers clear message and ensures it is passed on to appropriate person
Professionally meets and greets all visitors upon arrival providing refreshments
Promptly informing relevant person that their visitor has arrived
Ensures newspapers and magazines in reception area are appropriately displayed each day
Efficiently receives and interacts with incoming visitors
Efficiently manages and coordinates meeting rooms bookings
Ensures all catering requirements for all meetings are coordinated
Consistently ensures that meeting rooms are always presentable and all relevant equipment/materials/catering is provided
Provides direction and support to Hospitality Assistant for the set-up and clearing of meetings rooms within the required timeframe
Ensures all meeting rooms are ready for use at the required time and are the correct layout
Ensures all meeting rooms are set up with the relevant equipment and are presented to the required standard
Regularly communicates with reception for the main building and ensures adherence to all security requirements
Ensures all TV screens are switched on and off at the start and end of each day
Ensures that both reception area and meetings rooms are presentable at all times
Ensure all food is ordered in advance to meet catering requirements for meetings and events
Performs other ad hoc duties as and when required
Observes H&S and security procedures