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Location: Bogota, Colombia
.Monks Technology Services, part of Media.Monks and S4 Capital, is a global consulting firm mastering AI-powered transformations for the Fortune 100. We combine long-term strategic thinking, deep enterprise experience, and a human-centered approach to help clients transform business processes and dominate their industries.
As part of our commitment to inclusion and in compliance with Law 2466 of 2025 from Colombia, we have available spaces for people with disabilities.
Lead, coach, and develop a team of Collections Specialists and Team Leads
Oversee regional collections performance and drive achievement of cash collection, overdue debt, and DSO targets
Monitor team KPIs, productivity, service levels, and collections reporting
Review aged debt and prioritize collection activity based on risk, value, and business impact
Support resolution of escalated or complex customer accounts, disputes, overdue invoices, and payment delays
Partner with Controllership, Cash Applications, Cash & Banking, Billing, Credit, and other Finance teams to resolve payment and account issues
Ensure compliance with collections policies, controls, escalation procedures, and standardized Order-to-Cash processes
Communicate with customers to address overdue invoices, negotiate payment arrangements, and resolve disputes
Provide management with updates and insights on overdue accounts, cash flow risks, collection performance, and high-risk accounts
Identify root causes of overdue debt and implement process improvement, automation, and system enhancement opportunities
Support onboarding, training, and continuous development of team members
Liaise with third-party collection agencies, if applicable, to support overdue account recovery
Other duties as assigned
Minimum 2 years of experience in a Team Lead role within a Collections function
Bachelor’s degree in Finance, Accounting, or a related field
Strong knowledge of ERP system functionality; NetSuite experience is highly desirable
Strong understanding of customer collections, cash applications, dispute management, and post-billing Order-to-Cash processes
Ability to monitor complex data workflows, analyze KPI trends, and identify issues before they impact the business
Excellent written and spoken English for effective communication in a global environment
Strong communication skills with the ability to influence stakeholders, manage customer conversations, and resolve disputes professionally
Proven ability to manage team performance, workload, competing priorities, and tight deadlines
Sound judgment and decision-making skills, including the ability to escalate high-risk accounts, insolvencies, or legal recovery cases appropriately
Collaborative, service-oriented approach with strong problem-solving skills, resilience, and attention to accuracy
.Monks Technology Services does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status
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**About Monks **
Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.