Failed to generate summary.
We are looking for a highly motivated Senior Project Manager to join our Delivery team. This role is critical in supporting ongoing maintenance and sunsetting initiatives across shared platforms that support multiple business units. The ideal candidate will lead operational and maintenance-focused projects, coordinating cross-functional teams across global regions to ensure timely and efficient delivery of updates, migrations, and offboarding activities.
As a Senior Project Manager, you will be responsible for managing multiple concurrent workstreams related to platform maintenance, content and code updates, and website sunsetting efforts. You will partner closely with stakeholders across LATAM, India, the US & Canada, and London teams, helping bridge communication and coordination across time zones.
This role sits within the organization to support the Delivery discipline and may also provide mentorship and guidance to emerging talent. Career development for this position is typically supported by a Project Director (or above), with flexibility depending on the account or location.
We expect our team to work from an office a minimum of 3 days a week.
**You Will: **
Manage day-to-day website operations, maintenance requests, and ongoing digital updates
Coordinate website sunsetting and offboarding initiatives across multiple business units and platforms
Support content updates, code deployments, and operational website enhancements
Manage work intake through Jira, Service Desk, and other ticket management systems
Define project timelines, estimate effort, prioritize workstreams, and ensure successful delivery
Coordinate with Development, QA, and cross-functional stakeholders to support release and deployment activities
Collaborate with globally distributed teams across India, LATAM, US & Canada, and London
Promote Agile principles and support operational delivery best practices
Track risks, blockers, dependencies, and resource needs across concurrent initiatives
Lead status meetings, reporting, and stakeholder communications to ensure alignment and visibility
Ensure projects remain on schedule and within scope while adapting to changing priorities
Support process improvements, documentation standards, workflow optimization, and operational efficiencies
Contribute to mentoring and guidance of junior Project Managers as needed
Foster collaboration, accountability, and strong communication across teams and stakeholders
**You Have: **
Strong experience managing digital web environments and ongoing website operations
Experience supporting website maintenance, migrations, offboarding, or sunsetting initiatives
Comfortable coordinating technical teams, developers, QA teams, and digital stakeholders
Experience working in fast-paced environments with continuous updates and release cycles
Strong organizational and prioritization skills with the ability to manage multiple concurrent initiatives
Experience working with globally distributed teams across multiple time zones
Advanced experience with Jira, Confluence, Smartsheet, and collaboration tools
Experience with **Service Desk or ticket management **systems is a strong plus
Familiarity with Agile methodologies, release planning, QA cycles, and deployment workflows
Ability to estimate work effort and develop realistic delivery timelines
Strong communication, stakeholder management, and problem-solving skills
Experience developing or improving operational processes and documentation standards
Proven ability to manage multiple stakeholders and shifting business priorities
5+ years of experience managing digital projects, website operations, or maintenance-focused initiatives
PMP, Scrum Master, or related certifications are considered a plus
Previous agency or enterprise digital environment experience preferred
Intermediate to advanced English proficiency (B2+)
**What we offer: **
Maternity and parental leave extra days
Competitive benefits packages
Vacation, compassionate leave, sick days, and flex days
Access to online services for families and new parents
Diversity and Inclusion Board with 12 affinity groups
Internal learning and development programs
Enterprise-wide employee discounts
And more…
At Critical Mass, we value our employees and offer competitive compensation and benefits packages. If you’re looking for a challenging and rewarding opportunity to make a significant impact on the lives of our employees, we encourage you to apply for this exciting position today!
The Talent Team at Critical Mass is focused on ensuring we provide the best training, onboarding, and employee experience possible! Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work from an office a minimum of 3 days a week.
The ask stems from our want to:
Strengthen opportunity for continuous learning Improve collaboration and team relationships. Increase employee engagement
This work model balances the need for individual flexibility while maintaining the relentless customer focus we provide at CM. We understand that not everyone may feel comfortable with this expectation, so we ask that you please let us know immediately if there are any concerns so we can help navigate accordingly.
*Critical Mass is an equal opportunity employer.
Critical Mass uses artificial intelligence in our recruitment process to enhance job postings, filter keywords during the review of prospective candidates, and, in some cases, transcribe interviews with our recruiters. Human review remains central to the process, and all hiring decisions are ultimately made by our team. *
The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. *We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly. *
*If U.S. based: https://www.consumer.ftc.gov/articles/job-scams#avoid If Canada based: https://www.canada.ca/en/services/finance/consumer-affairs.html If U.K. based: https://www.gov.uk/consumer-protection-rights If Costa Rica based: https://www.consumo.go.cr/educacion_consumidor/consejos_practicos.aspx *