Program Leadership & Governance
Develop, define, and lead oversight and governance mechanisms for various workstreams across the engagement
Build and maintain program plans, schedules, RAIDD logs, and performance reports aligned with client priorities
Manage complex, competing priorities with structured thinking and a high degree of creativity
Apply agile and lean methodologies to ensure successful management and transparent reporting of initiatives**
Team Management & Execution**
Lead cross-functional delivery teams (design, engineering, QA, product), establishing clear strategies and milestone plans
Drive priorities and task assignments aligned with overall program objectives
Navigate teams through technical and organizational challenges, applying proven PM principles**
Client & Stakeholder Management**
Act as a primary delivery contact for client stakeholders at all levels, including senior executives
Partner with client account managers to understand business needs and translate them into actionable delivery plans
Proactively surface risks, dependencies, and blockers before they impact delivery
Ensure client expectations are consistently met and exceeded throughout the engagement
Process & Quality Assurance
Establish and maintain project management processes across all workstreams
Develop resolution plans when delivery challenges arise, escalating appropriately and swiftly
Ensure deliverables meet scope, quality, and timeline expectations before handoff or release**
TELCO INDUSTRY EXPERIENCE (REQUIRED)**
You have delivered digital projects within the telecommunications sector. Experience with mass-market prepaid operators or MVNOs is strongly preferred. You have hands-on familiarity across several of the following:
Self-service in remote channels : IVR, WhatsApp and conversational assistants.
Self-service in owned channels : mobile app and authenticated web (My Account).
Sales and awareness products: public website, acquisition and conversion journeys.
Complementary products : device sales/e-commerce, captive portal.
Internal tools for operations teams: back-office, agent-facing and support tooling.
7–10+ years of experience in project or program management, with at least 3 years in the telco industry
Full professional fluency in Spanish and English (written and verbal) — required
Proven track record delivering digital projects in the telco sector, ideally in Mexico or LATAM
Strong command of project management tools: Jira/Confluence, Google Workspace, Notion, Smartsheet
Demonstrated experience with agile and lean delivery methodologies
Proven track record managing programs involving digital transformation, business process optimization, or organizational change
Excellent communication and facilitation skills — able to translate complexity for both technical and executive audiences
Strong client-facing skills and experience managing expectations in fast-paced, ambiguous environments
Ability to manage multiple workstreams and resources simultaneously without sacrificing quality
** Nice to Have**
Telecommunications Engineering Degree
Experience in consulting, agency, or professional services
Professional certifications: PMP, PMI-ACP, Scrum Master, or SAFe