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Facilitating the onboarding process for new clients and assisting existing clients with requests to procure products and services;
Supporting the day-to-day management of client relationships and satisfaction;
Managing a portfolio of new business targets, active existing accounts, and lapsed accounts;
Connecting with the Growth Team consistently to assess client needs and pain points;
Collecting, analyzing, and interpreting client performance data to identify trends;
Designing and implementing new processes to improve client onboarding, support and engagement, and internal collaboration in support of Growth Team goals;
Collaborating cross-functionally with Marketing, Product, SMS and Strategic Services teams to ensure seamless client journeys;
Working with client teams, including technology and creative when needed, to assist in managing resources and project timelines;
Leading or supporting projects aimed at improving client success outcomes, from initial scope definition to successful implementation.
Passion for good causes, whether candidates or other;
2+ years of experience in a political, nonprofit, or aligned agency environments in digital communications, fundraising, operations, client success, or marketing, with a general sense of business development, sales, and revenue generation;
Strong communication and interpersonal skills;
Client-centric mindset;
Strong writing and editing skills;
Strong analytical and problem-solving skills with the ability to translate data into actionable insights;
Ability to work independently and collaboratively in a fast-paced environment;
Detail-oriented with a strong commitment to accuracy;
Project management experience;
Ability to collaborate on a team both internally and externally.
Proficiency in data visualization tools (e.g., Tableau) and CRM systems;
Background in digital or direct mail communications, fundraising and/or marketing;
Client management experience;
Experience with a political campaign, nonprofit or integrated marketing company.